Cowes, Isle of Wight.
Our biggest asset is our Network. Consisting of nearly 3,000 organisations across four categories (Strategic Partner, Partner, Member, Community) we convene leading businesses, governments, cities, and academia and the individuals within those organisations who are working on circular economy to create strategy, build innovation projects, partner in new ways, and drive internal transformation programmes.
Reporting into our Network Programme Manager, the Membership Manager will be responsible for the lifecycle management of a set of relationships within the Foundation’s Network and governance over key processes and ‘good practices’ throughout, building healthy relationships, creating stronger internal alignment, and activating key relationships.
The role sits within the Network Team working closely with colleagues to build audience intelligence, deliver an excellent brand experience, and activate the Network to meet outcome and impact objectives.
Specific role responsibilities include:
Manage all aspects of user experience and relationship management lifecycles (excluding business development) as ‘relationship owner’ for a segment of the Member and Community portfolio.
Become the trusted key contact for individual points of contact and act as an internal reference point on status of relationship.
Maintain a good awareness of internal programmes, the wider internal team, and Network to connect organisations to opportunities within the Foundation’s ecosystem.
Provide governance over all activity, maintaining relationship health, developing opportunities, and monitoring market activity.
Responsible for implementing user journey and other critical processes to ensure a high-quality user experience and a consistent brand experience, suggesting continuous process improvement.
On an ad-hoc basis, define and deliver projects to catalyse action within the Network: development of circular economy strategies, forming of working groups or collaborative projects, design and deliver learning and communications opportunities etc.
Support the development & maintenance of a Network engagement dashboard to track and report on organisation engagement.
A relevant qualification in a related field is highly desirable.
4+ years of relationship management experience.
Proven ability of effectively engaging with a range of internal and external stakeholders.
Ability to develop an in-depth knowledge of organisational and inter-organisational relationships.
Proven digital fluency with CRM and project management systems.
Willingness for occasional travel to annual workshops or events.
Excellent written and spoken English.
Desired starting date: ASAP
Closing date: 12th December 2022
Salary and benefits: Up to £43,000 per annum, plus generous holiday allowance (25 days plus UK bank holidays and discretionary extra days leave) generous parental leave; enhanced pension options/private health scheme after 6 months; wellbeing programme.
Location: Based in Cowes, Isle of Wight office.
Relocation support: We offer support with relocation from overseas, such as: helping to source accommodation, and travel expenses to the UK (dependent on circumstances and eligibility). Many colleagues will have faced the same challenges as you (including relocating pets!) and we will be happy to assist you in this transition.
What we do
The Ellen MacArthur Foundation develops and promotes the idea of a circular economy. We work with, and inspire, business, academia, policymakers, and institutions to mobilise systems solutions at scale, globally. Our mission is to accelerate the transition to a circular economy.
Our vision is a new economic system that delivers better outcomes for people and the environment. Business models, products, and materials are designed to increase use and reuse, replicating the balance of the natural world, where nothing becomes waste and everything has value. A circular economy, increasingly built on renewable energy and materials, is distributed, diverse, and inclusive.
Our commitment to you
The Ellen MacArthur Foundation is committed to promoting equal opportunities in employment and providing a working environment free from discrimination. Job applicants will receive equal treatment regardless of age, disability, gender, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation or any other characteristic protected by the laws or regulations in the locations where we operate.